The full-length FOOTDISC insoles have a thickness of 0.4–0.6 cm (thicker at the heel). Please confirm that you have selected the proper insole size first. If there is no issue, it is necessary to remove the old insole from the shoe and replace it with the new one when using full-length insoles. Moreover, some shoes are designed using shoe lasts that are smaller than normal, so if you put in a new insole and cut it to fit the old insole and it still feels too tight, you might want to try a slightly larger size shoe. If you continue to experience difficulties, please contact our customer support at 0800-588-563.

To extend the usefulness and longevity of this product, in addition to routine cleaning, please occasionally remove the insole and store it in a ventilated area after use.

Use neutral detergent and water and wash with a soft towel or by hand the one direction, and allow the product to dry naturally so as to not compromise its anti-odor and anti-bacterial properties.

Yes, you can. Use a small toothbrush or small brush with some cleaning agent and gently brush in one direction, rinse under the faucet, and then use a dry cloth to absorb the water. Place it in a well-ventilated, cool location to dry naturally. Do not machine wash and dry.

When you first put on this product, the most noticeable difference is the arch support you experience. Due to muscle adaptation, you may experience some discomfort in the feet or legs during the first week or two of use. This is the body undergoing adaptation. Please feel at ease using it or gradually increase the frequency and duration of wearing it so that your body can gradually adapt to it before wearing it for an extended period of time.

Caution:

1. If you experience severe discomfort or pain after wearing the product, please discontinue use immediately and consult with the staff at the place of purchase or a physician.

2. If the insoles in the shoes are "removable” and has a thickness between 0.3 and 0.4 cm, it is recommended to use the full-length FOOTDISC type for optimal results.

(1) Remove the the shoe's original insoles and place it on the FOOTDISC insole, aligning the heel and the forefoot portions of the insoles.

(2) Press the two insoles with one hand while using the other hand to cut. If you’re worried about making erroneous cuts, simply draw a line against the contours and cut along that.

After cutting, it will look like the image shown below:

(3) Insert the insole that has been cut into the shoe, making sure that the forefoot is flat and the heel is the right size. Please trim it once more if it is not flat or has wrinkles.

FOOTDISC insoles are consumables, the insole material will gradually age under repeated impact and stress. It is recommended that you use two pairs of insoles interchangeably. Additionally, depending on your usage and conditions, if you use it frequently for strenous sports, you should replace them every 6–8 months to ensure the best use; for normal activtities, it takes approximately one year before needing to be replaced.

According to German experimental data, the service life of the insoles are 1000 kilometers when running continuously. However, compared to normal walking, running exerts roughly seven times the force. Under prolonged stress, the outer fabric will deteriorate over time due to friction. The product's elasticity may deteriorate based on the duration and frequency of use. To ensure maximum performance, it is recommended that you replace the product when it becomes unbearable to wear, so as to achieve the highest level of foot health performance.

There are three distinct colored varieties of insoles: "Cushion Blue" shock-absorbing model, "Support Orange" supporting model, "Stability Red" stabilizing model; full insoles are available in six different sizes: XS, S, M, L, XL, and XXL; half insoles are available in four sizes: XS, S, M, and L.

People with flat foot/high arch/low arch, people who have bow legs or knock knees, people who work long hours on their feet, elderly people, people who hike/walk/jog, people who play golf/go biking/badminton/ping pong/tennis/basketball, people who practice tai chi/football/squash/archery/baseball and other sports, people with normal feet who are concerned about their health.

The insole consists of three layers: the first is a nanotechnology moisture-wicking fabric, the second is a memory bamboo charcoal POLY U shock absorption layer, and the third is a next generation EVA and rubber material.

Because our products require correct measurements for use, first-time customers should visit one of our nationwide stores for measuring and purchasing.

Yes, this is what makes FOOTDISC unique. Each individual has a different foot type and leg shape, resulting in 12 variations; our patented conversion formula is then applied to accurately select the right insoles for you, allowing you to make future purchases based on the initial measurement.

FOOTDISC is a semi-bespoke product that incorporates a patented conversion formula for leg and foot shape and is produced in factories through modularization with 18 different options in 3 categories and 6 sizes. Just match your foot type and leg shape combination, and you can find the right product for you. There is no need for a time-consuming customization process, as it is immediately usable.